Supporting a Loved One or Colleague Through Mental Health Struggles

Oct 10, 2024

Ten years ago today, I received a phone call that changed everything. My cousin who had always been full of life, was acting out of character, displaying behaviours that were concerning and confusing. Initially, we brushed it off, attributing her actions to possible alcohol abuse. However, as the days passed, the calls grew more alarming, and her behaviour became increasingly incoherent. It was heartbreaking to hear some family members express their frustration with phrases like "she's losing it." But what did "losing it" truly mean?

It wasn't until her actions posed a danger to herself and others that we felt the urgency to call for emergency help. In that moment of desperation, we began to confront the harsh realities of mental health. After she was admitted for assessment and subsequently sectioned, our lives were turned upside down. We realised we had years of unlearning to do—shifting from vague notions of "losing it" to understanding the complexities of mental health. This invisible illness, long stigmatised and often ignored, required us to approach it with a new, compassionate perspective. We came to recognise that mental health conditions can affect anyone, regardless of their background, and that empathy and understanding are crucial for those navigating these challenges.

Mental health challenges can be overwhelming for those going through them and equally difficult for the people who want to help. Whether in the workplace or in personal relationships, knowing how to support a friend, loved one, or colleague during these times is crucial. Your support can make a significant difference in their journey toward better mental well- being.

As the world deep dives into World Mental Health Day with a little more understanding, compassion and awareness for those suffering in silence we'd love to share some practical ways to offer emotional support, identify the warning signs of mental health struggles, and guide someone toward seeking professional help—both in personal life and in the workplace.

The first step to offering support is recognising when someone is struggling. While mental health issues don't always present the same way for everyone, there are common signs to watch out for:

Personal life physical signs

Withdrawal from social activities: Someone who once enjoyed socialising but now avoids gatherings or doesn't respond to calls and texts might be experiencing depression or anxiety.
Mood swings: Irritability, sadness, or emotional outbursts that seem out of character could point to mental health issues.
Changes in eating or sleeping patterns: Overeating or loss of appetite, along with insomnia or excessive sleeping, can be red flags.
Lack of interest in hobbies: If someone no longer finds joy in activities they used to love, it could be a sign of depression.

Physical signs at work

Increased absenteeism: Someone who is frequently calling in sick or arriving late might be dealing with anxiety, stress, or burnout.
Decline in productivity: Sudden dips in performance, missed deadlines, or lack of engagement in work could be signs of mental health issues.
Changes in behaviour: Noticeable shifts in mood, such as irritability, withdrawal from team interactions, or a sudden lack of enthusiasm, can indicate a deeper problem.
Physical symptoms: Complaints of headaches, fatigue, or stomach issues without clear medical causes could stem from underlying emotional stress.

Once you’ve identified signs that someone is struggling, the next step is offering support. The way you approach this conversation, whether it’s a friend, a loved one, or a colleague can greatly impact how they receive your help.

Emotional support for a love one

Often, people going through mental health struggles isolate themselves. Regularly check in through texts, calls, or quick visits to remind them they are not alone.
Empathy is key. Avoid phrases like “cheer up” or “you’ll get over it” and instead say things like “I’m here for you” or “It’s okay to feel what you’re feeling.”
While checking in is important, don’t overwhelm them. Give them the space they need but remain available for when they are ready to talk.
Sometimes, everyday tasks feel overwhelming for someone struggling with mental health. Offering to help with errands, childcare, or even cooking a meal can relieve some of their burden.

Emotional support at workplace

If you notice a colleague struggling, approach them privately and express concern in a non-judgmental way. For instance, “I’ve noticed you’ve seemed stressed lately. Is everything okay?
Create a safe, non-pressured environment where your colleague feels comfortable talking. Simply offering an ear without trying to solve their problems can make a world of difference.
Gently suggest taking breaks, reducing workloads, or using mental health days if available.
If your workplace has resources like employee assistance programs or counselling services, share that information. Offer it as an option without pushing them into it.

In either scenario whether it be in someone’s personal life or at work supporting someone emotionally is valuable, and many people hesitate to seek professional help due to stigma or fear, so encouraging them to take this step must be done thoughtfully.

Professional help in personal life

Sometimes, people just need someone to suggest seeking help. You might say, “Have you thought about talking to a counsellor? It could help you process everything you’re going through.” If they seem open to the idea but don’t know where to start, help them find resources. Offer contact information for local therapists, hotlines, or mental health organisations.
In some cases, offering to accompany your friend or loved one to their first appointment can be incredibly comforting and reduce the fear of going alone.
Remind them that therapy isn’t about weakness or failure; it’s about gaining tools to navigate challenges. Share stories of how counselling has helped others, emphasising that it’s a step toward strength.

Professional help in the workplace

Many workplaces now offer Employee Assistance Programs (EAPs) or mental health counselling. Encourage your colleague to explore these resources by normalising their use. “I’ve heard the EAP is really helpful for stress management,” can be a subtle, supportive way to open the door to conversation.
If you’ve personally benefited from therapy or counselling, sharing your experience can reduce the stigma. Knowing that someone else sought professional help and benefited from it may encourage them to do the same.
Some may feel overwhelmed by the process of finding a therapist or scheduling an appointment. Offer to help by providing them with a list of local therapists or walk them through the process of making an appointment.

Supporting someone with mental health challenges, whether in personal life or at work, requires patience and consistency. Recovery and healing are not linear processes, and your loved one or colleague may experience ups and downs. Be mindful of the long-term support they may need, and continue to check in, even if they seem to be doing better. By recognising the signs of mental health, offering emotional support, and gently encouraging professional help, you can help them navigate their struggles in a healthy, compassionate way.

This World Mental Health Day, take time to reach out to those around you, whether at work or in your personal life. You never know who might be quietly struggling—and your support could be the lifeline they need. But most importantly don't forget to check in your own mental health! Are you okay? When is the last time you've taken a break and did something nice for yourself? Because helping yourself can also support your loved ones and the people around you.